FAQ

  • Pay for products or services using The Vault App. The app allows you to add your credit and/or debit card on file as your payment method. The Vault App is A Better Way to Pay.
  • The Vault App does not share your personal information. Be confident that your payment will be processed safely and accurately. We maintain all of your information on our secured database and only provide your credit and/or debit card information to our bank to process your transaction. We do not share any of this information with the vendor you are purchasing from.
  • The Vault App understands the frustration of hidden fees. Our low rates are transparent. You must approve each transaction with all of the fees clearly detailed before it is processed.
  • The Vault App allows your customers a faster, easier way to pay. In just a few easy steps, your customer can pay you with their personal credit and/or debit cards. No paper or PIN codes required
  • Purchases made through payment apps have been proven to increase sales when customers can easily pay with their personal credit and/or debit cards, rather than cash. Dramatically boost your sales using The Vault App.
  • The Vault App gives you the ability to pay all of your vendors that currently have a The Vault App Business Account also. Simply instruct your Vault App business account via your online interface with the Vendors Business Information, and they will receive their funds within five business days via bank transfer.
  • The Vault App helps build customer loyalty and provides a secure, reliable, and convenient way to pay.
  • The Vault App has a number of reports to provide insights into your business activities. You will have the ability to track your sales by period, sales representative and customer.
  • The Vault App allows the customer to give a gratuity to the sales representative with the click of a button, without feeling obligated to put cash in that big plastic container!
How does The Vault App Work?

Simply download The Vault App from your App Store or Google Play account. Once downloaded, register using your phone number and insert a credit card payment method. You are able to add additional cards for added convenience. Once added, you will have the ability to pay for products or services anywhere The Vault App is accepted.

Can I be charged without authorizing a payment

No. Together, The Vault App Business account and the Vault App Consumer must process the transaction within a five-minute time frame in order for the transaction to be successfully approved. The Vault App Business Account will request payment from The Vault App Consumer using The Vault App which will automatically send the request to the Consumer asking for Approval. The Consumer will have five minutes to approve the transaction, if the transaction is not approved within five minutes, the transaction will be completely deleted from The Vault App system.

Service fees:

Customers will incur a $2.00 fee for each transaction they process.

Is there a minimum per transaction?

Yes, the minimum transaction amount is $5.00, exclusive of gratuity.

Can I use a Prepaid Card, PayPal, or ACH account?

The Vault App accepts Visa, MasterCard, American Express, Discover, JCB. Check cards or debit cards with either a Visa or MasterCard logo are also supported. Prepaid cards, PayPal and ACH are not yet accepted at this time.

I am having difficulties logging into The Vault App account on my mobile phone

If you are unable to sign into your account using the app, you may be entering in the wrong phone number or The Vault App login code. you will need to contact customer service for further help

Am I able to login to my account on The Vault App website?

Customer Accounts may only login to their accounts via the Mobile App. The Vault App Business Accounts are able to login to their account using The Vault App Website

Can I access my The Vault App Business Account via the mobile App?

Business Accounts are only able to access their accounts via The Vault App website.

If I am a Vault App Business Account, am I able to create a separate login for my employees?

Yes, as the Business Account Owner, you are able to create Sub Accounts for your employees and sales representatives and give them either Admin or Sub-Account privileges. Admin Privileges will enable the user to do a variety of business activities, such as view all of the sales and reports for the account, create new sub-accounts, as well as “Ask for Money” from The Vault App Consumer. Sub Accounts will only be able to “Ask for Money” from The Vault App Consumer, as well as view their own transactions and gratuities. Both the Admin and Sub Accounts will have a unique logi

Keeping your account secure

The Vault App never shares your payment details with any company other than our banking partners, which is necessary to successfully process each transaction

How does The Vault App referral code work

Referring a friend to The Vault App is done in one easy step - Press the “Refer a Friend” tab on the app, where you will be instructed to enter their phone number. Once the referral has been sent, the recipient will receive a text message with instructions on how to download The Vault App. Once the person signs up and spends a minimum of $30 through The Vault App, a $5 credit will be added to your account.

How to promote your business with The Vault App

Display The Vault App logo sticker prominently in your store front so that customers are aware that they can use The Vault App for their purchases.

Unauthorized activity

If you notice unusual activity on your account, please contact The Vault App Customer Service immediately. The Vault App will investigate this issue and commit to resolving your issues in a timely manner. Email: support@thevaultapp.com Phone: 800-244-9613.

Buyer protection

The Vault App ensures that all transactions are accurate. For full details relating to ‘Buyer Protection’, please refer to our “User Agreement”.

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Vault Payment Systems, LLC, 2633 Lincoln Blvd. #605
Santa Monica, CA 90405